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PRIVACY POLICY

Effective Date: 11/21/2025

Website: www.faocabinetry.com

Company: Furniture A Outlet LLC

Governing State: Illinois, USA

Furniture A Outlet LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and share information when you visit www.faocabinetry.com (the “Website”), request a quote, purchase products, or interact with us.

By using our Website, submitting your information, requesting a quotation, or making a purchase, you consent to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information in the following categories:

1.1 Information You Provide Directly

This includes information you submit through:

  • Quote or contact forms
  • Order placement
  • Account registration (if applicable)
  • Newsletter sign-ups
  • Customer service inquiries
  • Contractor/wholesaler applications

This may include:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Project details (measurements, layout, property information)
  • Company information (if contractor or business)
  • Payment information (processed through third-party payment processors – not stored on our servers)

1.2 Automatically Collected Information

When you visit the Website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Time spent on pages
  • Referring website
  • Cookies and tracking technologies
  • Log files and analytics data

This helps us improve user experience and Website functionality.

1.3 Third-Party Information

We may receive information from:

  • Payment processors
  • Shipping carriers
  • Marketing or advertising partners
  • CRM integrations

2. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

2.1 To Provide Services

  • Process and manage orders
  • Provide quotations for cabinetry products
  • Confirm shipments and deliveries
  • Respond to customer inquiries
  • Manage returns, replacements, and warranty requests

2.2 For Marketing and Communications

By providing your email address or phone number for a quotation, you acknowledge and agree that:

✔ You may receive email or SMS marketing messages from us

✔ You may unsubscribe from marketing communications at any time

✔ Unsubscribing does not affect order-related or transactional communications

Marketing messages may include:

  • Special offers
  • Sales or promotions
  • New product launches
  • Company announcements
  • Cabinetry line updates

We comply with CAN-SPAM and TCPA requirements.

2.3 To Improve Our Website & User Experience

We use browsing activity and analytics to:

  • Improve Website design and performance
  • Customize content
  • Track trends and usage patterns

2.4 For Legal, Safety, and Compliance Purposes

Including:

  • Fraud prevention
  • Compliance with state and federal laws
  • Enforcement of our Terms of Use

3. COOKIES AND TRACKING TECHNOLOGIES

Our Website uses cookies and similar technologies to:

  • Remember user preferences
  • Track site performance
  • Analyze traffic
  • Facilitate order processing
  • Support advertising and remarketing
  • Provide secure login sessions (if applicable)

You may disable cookies through your browser settings, but certain features may not work properly.

4. DATA STORAGE & THIRD-PARTY SYSTEMS

Furniture A Outlet LLC stores customer information securely using the following methods:

4.1 Website Storage

Data submitted through the Website may be stored on secure servers and databases used by our Website hosting provider and site platform.

4.2 Odoo Database Storage

We use Odoo as our CRM, ERP, and business management system.

Information stored in Odoo includes:

  • Customer contact details
  • Email addresses
  • Phone numbers
  • Shipping & billing addresses
  • Quote records
  • Order history
  • Communication logs

Odoo data is protected through its own security and encryption protocols.

Your information may be transferred into Odoo automatically or manually as part of our business operations.

4.3 Payment Information

We do not store full credit card numbers or bank information.

Payments are processed through third-party PCI-compliant providers (e.g., Stripe, PayPal, banks).

5. DATA RETENTION

We retain your information only for as long as necessary to:

  • Provide services
  • Process orders and warranties
  • Maintain accurate accounting and tax records
  • Meet legal obligations
  • Support customer service and future purchases

You may request deletion of your information unless we are legally required to keep it.

6. HOW WE PROTECT YOUR INFORMATION

We use commercially reasonable safeguards, including:

  • Encryption
  • Secure servers and firewalls
  • Restricted administrative access
  • Password protection
  • Odoo security measures
  • SSL certificates for Website data transmission

However, no system is 100% secure.

By using our Website, you acknowledge and accept this risk.

7. INFORMATION SHARING

We do not sell your personal information.

We may share your information only with:

  • Shipping carriers (for delivery purposes)
  • Payment processors (to complete transactions)
  • Manufacturers or suppliers when needed for warranty or fulfillment
  • Marketing partners (email/SMS platforms for sending messages)
  • IT and Website service providers
  • Legal authorities if required by law

All third-parties are expected to maintain appropriate data protections.

8. CHILDREN’S PRIVACY

Our Website is not intended for users under age 13.

We do not knowingly collect information from children.

9. YOUR RIGHTS (U.S. USERS)

You may request:

  • Access to your stored information
  • Corrections to your information
  • Deletion of your information
  • Opt-out from marketing communications
  • Clarification of how your data is used

To submit a request, contact us at the email below.

10. UNSUBSCRIBE / OPT-OUT OPTIONS

You may opt out of marketing messages at any time by:

  • Clicking “Unsubscribe” in any marketing email
  • Replying “STOP” to SMS marketing messages
  • Emailing us directly with your request

Order confirmations, invoices, delivery notices, or service-related messages cannot be unsubscribed from.

11. THIRD-PARTY LINKS

Our Website may link to other sites (e.g., manufacturers, social media, financing partners).

We are not responsible for the privacy practices or content of external sites.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Updates will be posted with a new “Effective Date.”

Continuing to use the Website after changes means you accept the updated Policy.

13. CONTACT INFORMATION

If you have questions about this Privacy Policy or would like to submit a privacy-related request, contact us:

Furniture A Outlet LLC

Website: www.faocabinetry.com

Email: sales@faocabinetry.com